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North by Northwest

Updated 2026-08-11 · 5,937 reviewed · 461 listed · Scored from 60 Google reviews · How we rank ›

3.7(60) 64 composite score See reviews on Google ✓ Google-verified
Irrigation & Sprinkler SystemsLandscape Design & InstallationLawn Care & Maintenance
North by Northwest
Services
Irrigation & Sprinkler Systems, Landscape Design & Installation, Lawn Care & Maintenance
Reviews
60

What recent reviews say

North by Northwest earns strong marks from commercial clients and HOA managers for reliability and professionalism, but residential homeowners report consistent quality failures: grass scalped to bare dirt, debris left scattered, and unresponsive emergency repair handling. Weekly notification messages and on-time service appeal to some; others describe yard damage, ignored instructions, and a "not my job" attitude toward cleanup.

Praised for
  • responsive communication
  • professional crew
  • reliable for property managers
  • Sergio named for strong customer service
Watch-outs
  • poor lawn quality and scalping
  • delayed emergency response
  • messy cleanup and site management
  • worker inattention and ignoring instructions
responsivereliableskilled-crewpoor-communicationattention-to-detailleft-messfriendly-staff
Best for: HOA and property managers needing reliable routine maintenance coordination.
Think twice if: Homeowners with defined landscaping or gardens, or those needing careful repairs; delayed emergency response and cleanup issues documented.

Strengths

  • weekly schedule notifications and communication
  • established since 2003
  • commercial and multi-family project experience
  • responsive to HOA property managers

Worth knowing

  • Sergio noted for customer service and communication
  • Weekly notification messages before service dates
  • Holiday lighting service offered
  • Operating since 2003
  • One homeowner reported 3-4 day delay responding to burst irrigation pipe during freeze
  • Yard damage (3x5x1 foot unleveled hole, debris scattered 5 feet away) not remedied for 3 weeks

What reviews say by service

Lawn Care & Maintenance
Praised for consistency by HOA managers; criticized for scalping grass to dirt and leaving debris uncleared.
Irrigation & Sprinkler Systems
Emergency repair response delayed 3-4 days during freeze; site cleanup inadequate.
Landscape Design & Installation
Commercial and multi-family projects praised as knowledgeable and solution-focused; residential damage from lack of attention to planted areas.
Landscape Design & Installation
Ignore homeowner instructions and damage established plantings including perennials.

How it compares

  • Rated 3.7 against a 4.67 average across the 97 irrigation & sprinkler systems businesses listed here.
  • Has more Google reviews than 83% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 33
Review volume 78
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
36
4
5
3
2
2
1
1
16

Common questions

Do they send reminders before service?
Yes. Weekly notification messages arrive before each scheduled service date.
How fast do they respond to emergency repairs?
One homeowner reported a 3-4 day wait for a burst irrigation pipe during freeze conditions in early 2026, when the issue was described as urgent.
Does North by Northwest do holiday lighting?
Yes. Holiday lighting is listed among their services and praised by at least one long-term client.
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Last updated 2026-08-11