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Sullivan's Landscaping & Lawn Service

Updated 2026-07-06 · 1,925 reviewed · 265 listed · Scored from 114 Google reviews · How we rank ›

4.4(114) 79 composite score See reviews on Google ✓ Verified
Lawn Care & MaintenanceLandscape Design & InstallationLandscape Lighting
Sullivan's Landscaping & Lawn Service
Services
Lawn Care & Maintenance, Landscape Design & Installation, Landscape Lighting
Reviews
114

What recent reviews say

Most customers report consistent, high-quality work backed by strong communication. Staff including Alex, Natalie, Ryan, and Ricardo earn specific praise for professionalism, responsiveness, and attention to detail. Crews are reliable and handle landscape design projects, lawn maintenance, and installations with efficiency.

Two complaints stand out: crews have skipped assigned yard sections on repeat visits, and management failed to follow up after a customer reported an ongoing billing issue. One recent review described a crew mowing over a property line and damaging flowers, dismissing the damage as beneficial. These incidents suggest inconsistent accountability, though most customers do not report such problems.

Recent shift: Recent complaints (past month) show incomplete work on repeat lawn-care visits and a management failure to follow up, contrasting sharply with the overwhelmingly positive five-star reviews from the same period.

Praised for
  • reliable and professional crews
  • responsive communication and updates
  • quality work and attention to detail
  • knowledgeable staff and design guidance
  • local Austin business with integrity
Watch-outs
  • incomplete work and missed sections
  • careless crew behavior and property damage
  • poor follow-up after complaints
punctualskilled-crewattention-to-detailresponsive-quotesreliable-scheduleknowledgeable-staffpoor-communicationdamaged-property
Best for: Homeowners wanting comprehensive landscape projects with direct staff communication and follow-up.
Think twice if: Homeowners who need meticulous work tracking; recent complaints show crew sections missed repeatedly and management follow-up on complaints failing.

Strengths

  • Named staff with expertise (Alex, Natalie, Ryan, Ricardo handle projects and bidding personally
  • Fast estimate turnaround (2-hour estimate reported)
  • Flexible lawn service with no required contract
  • Handles complex projects (drainage, xeriscaping, landscape installs) on tight timelines

Worth knowing

  • Alex Ward personally manages and oversees major projects; returns himself to fix crew damage
  • Natalie conducts site assessments and provides written estimates quickly
  • Ryan and Ricardo named as crew leads who accept feedback graciously
  • Crew lead dismissed property damage as beneficial rather than acknowledging error
  • Office staff tracks weather delays and sends schedule reminders
  • No-contract lawn service option available
  • $20,000 landscape project mentioned with plants and turf still thriving months later

What reviews say by service

Lawn Care & Maintenance
Crews praised for consistent mowing, edging, and attention to cut length; two complaints report incomplete mowing of backyard sections on repeat visits.
Landscape Design & Installation
Natalie and Alex guide design, provide rapid estimates, and execute projects on schedule despite weather delays; crews praised for installation quality.
Landscape Lighting
Outdoor lighting offered by the business; no specific review comments found.

How it compares

  • Rated 4.4 against a 4.68 average across the 191 landscape design & installation businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 63
Review volume 89
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
92
4
5
3
2
2
3
1
12

Contact

Address
15321 Brenda St, Austin, TX 78728

Last verified 2026-07-06

Opening hours

Monday
08:00-17:00
Tuesday
08:00-17:00
Wednesday
08:00-17:00
Thursday
08:00-17:00
Friday
08:00-17:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From their website

Services listed
Landscape Design & InstallationIrrigation Installation & RepairLandscape MaintenanceOutdoor LightingCommercial LandscapingLawn Care ServicesDecking ServiceWelding Service

Credentials claimed:Licensed & insured

Operating:since 2011

As published by the business on its own website; not independently verified.

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Common questions

Do they require a lawn service contract?
No. Sullivan's offers flexible lawn service with no required contract; you pay only for visits you schedule.
How quickly do they provide estimates?
One recent customer received an estimate within 2 hours of a site visit.
Do they service both residential and commercial properties?
Yes. The business website lists both residential landscape design and commercial landscaping services.

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Last updated 2026-07-06