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Emerald Lawns - Austin Lawn Care

Updated 2026-08-11 · 5,937 reviewed · 461 listed · Scored from 3,709 Google reviews · How we rank ›

4.8(3709) 81 composite score See reviews on Google ✓ Google-verified
Organic & Eco-Friendly Lawn CareIrrigation & Sprinkler SystemsTree Service & ArboristLawn Care & MaintenanceLandscape Design & Installation
Emerald Lawns - Austin Lawn Care
Services
Organic & Eco-Friendly Lawn Care, Irrigation & Sprinkler Systems, Tree Service & Arborist
Reviews
3709

What recent reviews say

Emerald Lawns delivers solid field work. Technicians like Buster, Sebastian, Kai, and Daniel consistently earn praise for being responsive, efficient, and attentive to property concerns. The real friction sits in the back office: scheduling chaos, cancellation glitches, no-shows on manager visits, and an online portal reviewers describe as unusable. The repeated requests for Google reviews after every service visit have also worn thin.

New customers should know the lawn service itself runs well, but admin troubles and communication breakdowns are common enough to be a pattern. Long-standing customers report years of these issues.

Recent shift: A shift from consistent 5-star praise in earlier reviews to growing frustration about administrative failures and online portal issues in the most recent batch. One long-standing customer downgraded their rating due to operational friction rather than field performance.

Praised for
  • responsive technicians
  • professional crew
  • consistent lawn improvement
  • communication at service time
  • knowledgeable staff
Watch-outs
  • poor customer service follow-through
  • scheduling and cancellation issues
  • no-shows on service calls
  • broken online portal
  • aggressive review request emails
  • grass damage not remedied
punctualskilled-crewpoor-communicationresponsiveattention-to-detailno-showleft-mess
Best for: Homeowners prioritizing hands-on technician quality over customer service seamlessness.
Think twice if: Customers who need reliable scheduling, quick manager response to damage claims, or prefer companies with stable online account management.

Strengths

  • Licensed, established since 2006
  • Skilled individual technicians
  • Broad service suite (lawn, pest, irrigation, aeration)
  • Responsive field staff

Worth knowing

  • Named technicians praised: Buster, Sebastian, Kai, Daniel
  • Services include fire ant, flea, tick, mosquito control; liquid aeration; leveling; grub control
  • Licensed Experts claim on their website
  • Operational since 2006
  • Pest control no-show and damage resolution times of 3-4 weeks reported

What reviews say by service

Lawn Care & Maintenance
Technicians praised for consistent care and responsiveness; office scheduling and cancellation failures undermine the work.
Organic & Eco-Friendly Lawn Care
No specific organic or eco-claim made in reviews.
Irrigation & Sprinkler Systems
Water efficiency listed on website but not directly praised or criticized in reviews.
Tree Service & Arborist
Not mentioned in reviews.
Landscape Design & Installation
Not mentioned in reviews.

How it compares

  • Rated 4.8 against a 4.67 average across the 97 irrigation & sprinkler systems businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 87
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
3362
4
126
3
36
2
32
1
153

Common questions

Do they respond to lawn damage claims quickly?
Reviewers report 3-4 week waits to schedule manager visits for damage assessments, and no-shows on those appointments are common.
Can I rely on service cancellations being processed correctly?
Multiple reviewers report cancellations confirmed by phone and email still resulting in technicians arriving on the original date.
What areas do they serve?
Their website states they serve Austin, Round Rock, Williamson County, Euless, San Antonio, Katy, Temple, and New Braunfels.
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Last updated 2026-08-11