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Elements Lawn & Landscape

Updated 2026-07-06 · 1,925 reviewed · 265 listed · Scored from 127 Google reviews · How we rank ›

4.4(127) 71 composite score See reviews on Google ✓ Verified
Landscape Design & InstallationLawn Care & Maintenance
Elements Lawn & Landscape
Services
Landscape Design & Installation, Lawn Care & Maintenance
Reviews
127

What recent reviews say

Long-term customers praise Elements for design creativity, plant quality, and named account managers who stay responsive; recent major projects command loyalty. However, ongoing customers report gaps: maintenance feels pricey for basic work, repairs go unfinished despite repeated calls, and some face billing disputes or property damage with little recourse.

Recent shift: Decline in communication responsiveness and follow-through noted in recent reviews (past 1–2 years); earlier reviews (1–2+ years back) more consistently praise reliability and consistency.

Praised for
  • quality plant material and design
  • responsive account managers (Hope, Marshall, Craig)
  • thorough and consistent maintenance work
  • handles large complex projects well
  • reliable long-term customers report satisfaction
Watch-outs
  • poor communication and follow-up on callbacks
  • maintenance crew performs basic tasks only, charges premium for extras
  • billing confusion and unprofessional handling of disputes
  • damage to property (fence splinters, fungal contamination, sprinkler damage)
  • unsafe driving behavior reported in work trucks
skilled-crewquality-plant-materialresponsive-quotespoor-communicationattention-to-detaildamaged-propertyoverpricedknowledgeable-staff
Best for: Homeowners undertaking major landscape overhauls who value creative design and plant quality.
Think twice if: Long-term maintenance customers or those expecting repairs-communication delays and incomplete follow-through are recurring complaints.

Strengths

  • Named account managers (Hope, Marshall, Craig) known for responsiveness
  • High-quality plant sourcing and creative design for large projects
  • Handles complex backyard overhauls including demolition, hardscape, and full replanting

Worth knowing

  • Account managers Hope and Marshall mentioned by name for long-term clients
  • Craig praised for responsiveness on estimates and site guidance in Horseshoe Bay area
  • Project overhaul included demolition, new concrete patio with convertible pergola and string lighting, xeriscape design, new irrigation system, Zoysia grass, 10 trees, and custom shed
  • Maintenance crew focuses on basic tasks (mowing, edging, trimming) without deeper services like weeding or pruning unless contracted separately
  • One customer reported fungal contamination of plants from dirty equipment; another reported fence damage from repeated weed-whacker strikes

What reviews say by service

Landscape Design & Installation
Praised for creative, climate-aware designs with premium plant material; recent major project customers highly satisfied
Lawn Care & Maintenance
Basic mowing and edging performed promptly, but weeding and pruning billed as separate services; long-term accounts see good results, but some report incomplete work and communication gaps

How it compares

  • Rated 4.4 against a 4.68 average across the 191 landscape design & installation businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 63
Review volume 91
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 30

Rating breakdown

5
103
4
5
3
2
2
1
1
16

Contact

Last verified 2026-07-06

Opening hours

Monday
08:00-17:00
Tuesday
08:00-17:00
Wednesday
08:00-17:00
Thursday
08:00-17:00
Friday
08:00-17:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From their website

Services listed
Lawn care and mowingEdging and trimmingFertilizationAerationSeasonal lawn careLandscape design and installationLandscape maintenanceHardscaping

Credentials claimed:Licensed team

Operating:25+ years

As published by the business on its own website; not independently verified.

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Common questions

Do they handle complete backyard overhauls, or just maintenance?
They do major projects: one customer had them demolish old patios, remove trees and stumps, install new concrete patio with pergola and lighting, add xeriscape design and new irrigation, lay new sod, and plant 10 trees.
What does the monthly maintenance package include?
Customers report mowing, edging, and trimming for around $200/month, but weeding, pruning, and deeper services are often billed separately.
Are account managers available for questions?
Long-term customers name Hope, Marshall, and Craig as responsive; however, some recent customers report weeks of unanswered emails and missed callback promises.

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Last updated 2026-07-06