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Crafted Outdoor Living & Design

Updated 2026-08-11 · 5,937 reviewed · 461 listed · Scored from 33 Google reviews · How we rank ›

4.5(33) 72 composite score See reviews on Google ✓ Google-verified
Landscape Design & InstallationHardscaping & Masonry
Crafted Outdoor Living & Design
Services
Landscape Design & Installation, Hardscaping & Masonry
Reviews
33

What recent reviews say

Most jobs finish cleanly and on time, with Jeremy and crew earning consistent praise for thoughtful design, skilled installation, and courteous site management. Yet two one-to-two-star reviews detail significant failures: irrigation systems that leaked extensively within a year, poorly built fire pits and outdoor kitchens, and projects left incomplete with delayed or evasive communication afterward. Repeat customers speak to strong outcomes; those who experienced problems report Jeremy's absence on-site and reluctance to fix defects.

The business excels at pergolas, patios, and general hardscapes. Irrigation work appears problematic and may lack proper licensing. Price is generally competitive, though major scope creeps or rework can add $15,000 or more. Timeline delays occur but are often attributed to weather; some reviews note project management gaps and slow responsiveness when issues arise.

Praised for
  • responsive and communicative
  • skilled design and craftsmanship
  • clean workspace and professional conduct
  • friendly and hardworking crew
  • on-budget and timely delivery
Watch-outs
  • poor irrigation design and installation
  • quality failures requiring costly repairs
  • unreliable project management and timeline delays
  • lack of accountability and follow-up
responsiveskilled-crewattention-to-detailfriendly-staffon-budgetreliablepunctualleft-messwent-over-budgetdamaged-propertypoor-communication
Best for: Homeowners wanting well-designed pergolas, patios, and outdoor kitchens with upfront communication and strong finishing details.
Think twice if: Irrigation system installation has shown poor durability and possible licensing gaps; request references on irrigation-heavy projects and document warranty terms before signing.

Strengths

  • skilled steel pergola and hardscape design and build
  • responsive communication during active projects
  • clean daily jobsites
  • competitive pricing on design-build work

Worth knowing

  • Lead designer Jeremy is named repeatedly in reviews; praised for design expertise but criticized for on-site presence during larger projects
  • Steel pergolas with lighting consistently praised as high-quality; fire pit and outdoor kitchen failures reported
  • One large project ($50,000) took three months instead of four weeks; multiple defects required $15,000 in repairs
  • Irrigation system failures (leaks, improper sprayer install, temporary patches) reported within one year of completion
  • Daily site cleanup praised in positive reviews; one instance of food waste left on-site noted in complaint
  • Crew described as friendly and hardworking; responsiveness during active work strong, but delayed responses after issues surface

What reviews say by service

Landscape Design & Installation
Design praised for creativity and attention to detail; two major projects suffered incomplete work, poor communication, and timeline delays
Hardscaping & Masonry
Steel pergolas, patios, and limestone work earn consistent high marks; fire pit and outdoor kitchen construction showed structural and material failures

How it compares

  • Rated 4.5 against a 4.71 average across the 339 landscape design & installation businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 73
Review volume 66
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
29
4
0
3
0
2
1
1
3

Common questions

Will Jeremy be on-site during my project?
Jeremy leads design and handles major decisions, but negative reviews note he is not always present during larger builds. Clarify his involvement before signing.
What happens if irrigation doesn't work after installation?
One review detailed extensive irrigation failures within a year (leaks, improper sprayer install, material quality issues). The business has not published a warranty. Request written warranty and proof of irrigation license before contracting.
How long do projects typically take?
Positive reviews mention quicker-than-expected turnarounds on smaller scopes. One large $50,000 backyard project took three months instead of four weeks due to delays and rework.

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Last updated 2026-08-11